Elotic Silver Promise
10 Day Money Back PolicyOnce the product is returned under our 10 Day Money Back policy the refund will be credited to your ELOTIC account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
- For cash on delivery orders, the refund will be processed to your bank account.
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
Free ReturnsWe offer FREE Return Shipping. You'll receive complimentary return shipping or refunds for all products within the 10-day money back policy.
How do I return the product to ELOTIC SILVER within 10days?
- Call our customer care number and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
- We will courier you a ELOTIC SILVER tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
- Secure your jewellery / article with the original packing materials and certificate in the tamper proof package provided by ELOTIC SILVER. Note that once the package is sealed, it cannot be opened unless destroyed.
- Once your package is ready, just call our customer care number and we will send a courier to pick it up from you.
- Once your returned item is received by ELOTIC SILVER, your refund or new item will be processed shortly.
100% RefundOur 10-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and from.
Lifetime Exchange PolicyWe offer a Lifetime Exchange Policy on all 925 Sterling Silver Jewellery purchases made from ELOTIC SILVER, within India. The product along with the original product certificate, can be exchanged @ 50% of its billing amount*. The amount will be credited to your ELOTIC account and will be adjusted in your next purchase of same billing amount* or more. This remains valid for 12 months. This means your product's are always having 50% value of its billed amount and can be exchanged any time. So enjoy the Jewellery and dispose off @ 50% at any time. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well. *The amount coming to your ELOTIC account because of exchange will not be refunded but will be adjusted on next purchase of same or more billing amount of exchanged Jewellery.
Free ShippingELOTIC SILVER provides free delivery/shipping on all items within India . Shipping time is 24-48hrs for "Available in Stock" items and 10-15 business days for "Make to Order" items.
Customer DelightNeed help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at firstname.lastname@example.org or at 0172-5028504 between 11am-8pm, 6 days a week, Monday off.
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