Shipping & Payment Policy
1.PLACING AN ORDER
• Online on www.eloticsilver.com
o You can place your orders online directly on www.eloticsilver.com. You can complete the checkout process by either of the payment gateways –CC Avenue, PayPal or cash-on-delivery.
o You can create an account on www.eloticsilver.com to keep a track of all your orders (recommended) or you can checkout as guest as well.
• Ordering through helpline
o If you are facing issues placing an order online on the website, you can contact our helpline number for assistance. Team will help you place order either online or in offline model. However, orders cannot be placed in cash-on-delivery mode through helpline.
• Availability of express shipping?
o Yes, express shipping is available for select pincodes in India and for prepaid orders only. Please contact our helpline to get more details.
• Availability of gift packaging?
o We have ELOTIC branded packings which we use for delivering the orders. They are beautiful enough that you need not to worry about extra efforts on gift packaging...
• Possibility to include a note?
o Yes, we can certainly include a handwritten note corresponding one or many products contained in an order. You can mention the text while placing the order online on www.eloticsilver.com against each product.
• Assistance required for any of the products or checkout process?
o Colors – We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens (mobiles / laptops / desktops). Most creations are handmade and so they might slightly differ from the image. Natural stones might have shade differences too.
o Dimensions – For most of the products, sizes will be mentioned in detail. Please refer to the size, description and material section on the product specific pages that get opened after you click on the product image. If you do not see size details or have any queries around the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.
o In case of any other queries, please feel free to reach out to our helpline on +91 9418031012 during 10 am to 8 pm and we will be glad to help you.
2. SHIPPING AND DELIVERY
• Domestic Delivery - Charges and Timing
o Flat INR 100 for all prepaid orders and free shipping on order value of Rs. 5,000 & above in case of standard delivery.
o Flat INR 425 for express deliveries.
o Flat INR 150 for all cash-on-delivery orders. Please note cash-on-delivery orders are available for select creations, select pincodes only. Also, range for COD orders is INR 2000 to INR 10,000.
o Orders are usually delivered within 5-7 business days.
• International shipping – Charges and Timing
o We do deliver in most countries outside India that are serviced by our shipping partners FedEx and DHL.
o Flat INR 999 for orders that are shipped to USA, Canada and European countries.
o Flat INR 1800 to all other countries where service is available.
o Orders are usually delivered within 7 business days.
• How do I track my order?
o If you're a logged in user, simply head to the ‘Track Order’ section in the footer to track your order. Also, you will get a notification email within 24 hours of shipping the product.
o Should you have any questions about your order dispatch, we’re just a quick email or phone call or a WhatsApp message away: Helpline: +919418031012, firstname.lastname@example.org| All days 10 am to 8 pm.
• Where is my order processed from?
o Orders are processed from our operational center in Panchkula, India.
o Orders will be delivered to the shipping address you submit at checkout.
• Who will deliver my order?
o Within India, we ship through recognized courier companies such as FedEx, DTDC, E COM etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.
o Please provide a mobile number that you are available at, and your complete shipping address including the pin-code and a landmark nearby. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
• If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
o Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order.
• Shipping terms and conditions
o Sundays and public holidays are not set as business days for standard deliveries.
• What are the accepted payment methods for domestic transactions?
o We accept the following modes of payment for domestic transactions through CC Avenue,Paypal& COD payment gateways:
Credit cards - Mastercard, Visa, American Express, Rupay
Net Banking - all major banks
Debit Cards - all major banks
UPI (BHIM, Google Pay, Amazon Pay, Phone Pe etc.)
Wallets (PayTM etc.)
• What are the accepted payment methods for cards used outside India?
o If you are paying with a card issued outside India, please use PayPal as the payment gateway to complete your purchase.
o It does not matter whether delivery address is in India or outside India if the card is issued outside India. There could be some lag in processing the order if you order through PayPal gateway. In case of any issues, please reach out to us on our helpline +91 9418031012 (Voice / WhatsApp).
• How do I use Credit Notes, Gift Vouchers for making payments?
o To use a gift voucher online, simply enter the unique code at the checkout. If your order value exceeds the voucher amount on the credit note, the balance must be paid at checkout.
o To use credit amount lying in account, please checkout using your registered account with us. Credit amount shall be visible to you and it will get automatically applied in the cart. If the cart value is greater than the credit value, you will need to pay remainder amount through one of the payment gateways.
o General terms and conditions associated with the usage of credit note and gift vouchers:
To apply a credit note, login from the same email ID to which the note has been issued.
A gift voucher cannot be cancelled. So please ensure to enter the correct details of the recipient.
Maximum of one gift voucher can be used with or without usage of credit note together to pay for a single order.
The same credit note can be used until the balance gets over.
No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift voucher.
Vouchers will not be applicable during any periods of special pricing or sale.
Validity of credit notes, gift vouchers and vouchers cannot be extended.
• What if my card has been charged multiple times for the same order?
o If your card has been debited multiple times at the payment gateway(s) while making a single purchase, you may call us on our helpline number +91 9418031012 and we will help resolve the matter.
o However, please note that, typically all payment gateways run one batch a day to find out failed transactions and transactions in which amounts got deducted but orders are not placed through. Such transactions are automatically put through payment gateways’ refund methods and get credited back to customers’ original mode of payment in 5 – 7 working days. In these kind of transactions, we do not have any control to fast-track the process. Hence, we request all our patrons to have patience and support us in this regard.
International Shipping – Charges and Delivery period
• We do deliver in most countries outside India that are serviced by FedEx and DHL
• Flat INR 999 for orders that are shipped to USA, Canada and European countries
• Flat INR 1800 to all other countries where service is available
• Orders are usually delivered within 7 business days
• If you are booking an order using a card issued outside India, please use the “PayPal” payment gateway for checkout. You will not be able to complete checkout using “CC Avenue gateway in this case.