FAQ's

LOCATION & CONTACT DETAILS

  • Yes, you can reach us at +91 9418031012,8968177542
  • In case your call goes unanswered for multiple times, please write to us at eloticsilver@gmail.comwith your name and number and we will call you back. We normally remain busy with store clients and sometimes it may get practically difficult to handle calls at peak hours. We hope to get dedicated helpline team very soon.

PLACING AN ORDER

 

  • You can place your orders online directly on com. You can complete the checkout process by either of the payment gateways – CC Avenue, Paypal or cash-on-delivery.
  • You can create an account on comto keep a track of all your orders (recommended) or you can checkout as guest as well.

  • If you are facing issues placing an order online on the website, you can contact our helpline number for assistance. Team will help you place order either online or in offline model. However, orders cannot be placed in cash-on-delivery mode through helpline.

 

  • We have ELOTIC branded packings which we use for delivering the orders. They are beautiful enough that you need not to worry about extra efforts on gift packaging.

  • Yes, we can certainly include a handwritten note corresponding one or many products contained in an order. You can mention the text while placing the order online on eloticsilver.com against each product.

  • Colors – We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens (mobiles / laptops / desktops). Most creations are handmade and so they might slightly differ from the image. Natural stones might have shade differences too.
  • Dimensions – For most of the products, sizes will be mentioned in detail. Please refer to the size, description and material section on the product specific pages that get opened after you click on the product image. If you do not see size details or have any queries around the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.
  • In case of any other queries, please feel free to reach out to our helpline on +91 9418031012during 10 am to 8 pm and we will be glad to help you.
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